Terms of service
Welcome to Label Cotton!
Thank you for visiting Label Cotton. By accessing our website, browsing our collections, or purchasing our products, you agree to comply with the following Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. General Information
Label Cotton is a fashion and clothing brand offering thoughtfully curated apparel designed for comfort, quality, and style.
Throughout these Terms of Service, the terms "we," "us," and "our" refer to Label Cotton. The terms "you" and "customer" refer to individuals accessing or purchasing from our website.
By using our website, you agree to these Terms of Service and our applicable policies.
2. Products and Availability
- We strive to provide accurate product descriptions, images, sizing details, and pricing.
- Actual product colours may vary slightly due to lighting, photography, and screen settings.
- Minor variations in fabric texture, colour, or measurements may occur.
- Product availability is subject to stock.
- We reserve the right to modify, discontinue, or limit product quantities without prior notice.
3. Pricing and Payments
- All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.
- Applicable taxes and shipping charges, if any, will be displayed during checkout.
- We reserve the right to revise product prices and promotional offers without prior notice.
- Orders will be processed only after successful payment confirmation, except where Cash on Delivery is offered.
- Payments must be completed through the payment methods available on our website.
4. Order Confirmation and Cancellation
Once an order is placed, customers will receive an order confirmation through the contact details provided.
We reserve the right to cancel orders due to product unavailability, payment issues, incorrect pricing, suspected fraudulent activity, or other legitimate reasons.
Customers wishing to cancel an order should contact our support team as soon as possible. Cancellation requests are subject to our Cancellation Policy and the order's processing status.
If a prepaid order is cancelled by us, the amount paid will be refunded according to applicable law.
5. Shipping and Delivery
- We aim to process and dispatch orders within the estimated timelines mentioned on our website.
- Delivery timelines may vary depending on the shipping location, courier availability, public holidays, and unforeseen circumstances.
- Any applicable shipping charges will be displayed at checkout.
- Customers are responsible for providing accurate shipping addresses and contact information.
- In case of delivery delays or shipping-related concerns, please contact our customer support team.
For further information, please refer to our Shipping Policy.
6. Returns, Exchanges and Refunds
We want our customers to have a satisfying shopping experience.
Returns, exchanges, and refunds are governed by our Return and Refund Policy, including applicable eligibility conditions and timelines.
Customers are encouraged to review the product descriptions, measurements, size charts, and return conditions before placing an order.
Nothing in our policies limits any mandatory consumer rights available under applicable Indian law.
7. Product Care
To maintain the quality and longevity of our clothing, customers are advised to follow the washing and care instructions provided with each product.
Improper washing, bleaching, ironing, or handling may affect the appearance and durability of the garment.
8. Customer Information and Privacy
We value your privacy and are committed to handling customer information responsibly.
Personal information collected during purchases, including names, contact details, shipping addresses, and payment-related information, will be processed in accordance with our Privacy Policy and applicable laws.
We may share necessary information with authorised payment processors, delivery partners, and service providers to fulfil orders and operate our website.
9. Intellectual Property
All website content, including our brand name, logos, photographs, product images, descriptions, graphics, and designs, is owned by Label Cotton or used with appropriate permission.
Unauthorised reproduction, copying, distribution, or commercial use of our content is prohibited, except as permitted by applicable law.
10. User Responsibilities
By using our website, you agree:
- To provide accurate and complete information when placing orders.
- Not to engage in fraudulent or unlawful activities.
- Not to misuse the website or interfere with its security and functionality.
- Not to reproduce or commercially exploit website content without permission.
We reserve the right to restrict access or cancel orders where misuse or fraudulent activity is reasonably suspected.
11. Promotional Offers and Discounts
Discounts, promotional codes, and special offers are subject to their stated conditions and validity periods.
Unless otherwise specified, promotional offers cannot be combined.
We reserve the right to modify or withdraw promotional offers, subject to applicable law and commitments already made to customers.
12. Limitation of Liability
Label Cotton makes reasonable efforts to maintain accurate website information and reliable services.
However, we do not guarantee that the website will always be uninterrupted or error-free.
To the extent permitted by applicable law, Label Cotton will not be liable for indirect or consequential losses arising from website use.
Nothing in these terms excludes liability or remedies that cannot legally be excluded under Indian law.
13. Third-Party Services
Our website may use third-party services, including payment gateways, courier providers, and external links.
These services may be governed by their respective terms and privacy policies.
Label Cotton is not responsible for the independent practices of third-party websites outside our control.
14. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service from time to time.
The updated terms will be published on our website with the revised effective date.
Continued use of our website after changes take effect constitutes acceptance of the revised terms, where permitted by law.
15. Governing Law
These Terms of Service shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in the applicable jurisdiction, without affecting mandatory consumer rights.
16. Contact Information
For questions, concerns, or assistance regarding our products, orders, or Terms of Service, please contact us through our official customer support channels.